Outbound Brand Executive
Department: Contact Centre
Reports to: Contact Centre Team Leader
Location: Ripe Head Office, M22
Job Purpose
As an Outbound Brand Executive you will be a key player in providing an excellent sales and service experiences to existing and potential customers through making outbound calls. You will ensure conversion of new business and retention of renewals to achieve individual and team targets. You will work in accordance with company procedures and regulatory requirements.
Principal Accountabilities
- Offering excellent sales and service experiences to existing and potential customers via outbound calls
- Handling a range of outbound calls including new, potential customers and renewing existing lapsed customers via an outbound dialler
- Working with the team and management to ensure set targets are achieved and exceeded through monthly KPI’s
- Identifying and recommending opportunities to increase sales through policy enhancement
- Adapting to a variety of product brands using knowledge learnt and learning tools provided
- Keeping up to date with all changes to existing products along with new products that are introduced and made available to you
- Developing a full and complete understanding of all brands and the FCA requirements with all insurance products through training and development
Experience Requirements
Essential;
- Excellent customer service skills that can be demonstrated on every call
- Sales experience in a regulated background
- Experience in finding the answers through your own research and initiative
Preferable;
- Experience in the insurance market dealing with the selling of insurance policies and working with policy wordings
Technology Requirements
Essential;
- Experience working with Microsoft Outlook and Microsoft Office applications such as Excel
Professional Requirements
Desirable;
- CII qualification in insurance
Educational Requirements
Desirable;
- Minimum A-C GCSE in English and Maths
To apply for this role please email your CV to: talent@ripeinsurance.co.uk
